Try to check if the scanner is disabled. You can do that through the configuration menu.
To enter the configuration menu, turn off the printer > press and hold check and the right arrow buttons > turn on the printer > release the buttons when "Preforming Self Test" displays.
1. In the configuration menu, use the arrow keys to scroll to the Disable Scanner menu item.
2. Press Check.
3. Use the arrow key to scroll to the desired setting. The options are Enable ADF/FB, Disable ADF/FB, Disable ADF only, Auto Disabled.
4. Press Check.
5. Press BACK .
6. Scroll to Exit Config Menu.
7. Press Check. The device restarts.
3. Use the arrow key to scroll to the desired setting. The options are Enable ADF/FB, Disable ADF/FB, Disable ADF only, Auto Disabled.
4. Press Check.
5. Press BACK .
6. Scroll to Exit Config Menu.
7. Press Check. The device restarts.
If it doesn't help, please contact our technical support team via phone so they can do some diagnostics.
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